Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid ZeroPaperHub subscriptions. It forms part of our Terms of Service.

1. Free trial

Every new organization gets a 2-day free trial with full access. No payment is taken and no card is required during the trial. If you do not subscribe before it ends, the workspace becomes read-only — your documents stay viewable and downloadable, but adding and changing them is paused. Nothing in this policy creates a charge for the trial.

2. Paid subscriptions

The Starter plan is billed in advance through our payment provider, Razorpay, and renews automatically each billing period until you cancel. Enterprise plans are arranged directly with us. You can see your current plan, renewal date, and payment history in your billing settings.

3. Cancellation

• You can cancel at any time from Billing → Manage in your account. No reason is required and there is no cancellation fee.
• When you cancel, your subscription stays active until the end of the billing period you have already paid for. You keep full access until then.
• At the end of that period, the workspace becomes read-only: your existing documents stay viewable and downloadable, but uploads, edits, shares and new members are paused until you subscribe again.
• Automatic renewal stops as soon as you cancel — you will not be charged again.

4. Refunds

Subscription payments are non-refundable. Because you can cancel at any time to prevent future charges, and because plan pricing and limits are shown clearly before purchase, we do not provide refunds or credits for:

• partially used billing periods;
• the period remaining after you cancel;
• time during which you did not use the Service; or
• downgrades made partway through a billing period.

5. Exceptions

We will review a refund request, made within 7 days of the charge, in the following cases:

• Duplicate or incorrect charge — you were billed more than once for the same period, or charged after a valid cancellation.
• Failed service — a confirmed, prolonged outage or defect that we were unable to resolve and that prevented you from using the Service for a significant part of the billing period.
• Unauthorized payment — the payment was made without the account holder's authorization (we may ask for verification).

Where a refund is approved, it is issued to the original payment method through Razorpay and typically appears within 5–10 business days, depending on your bank or card issuer. We may instead apply an account credit if you prefer.

6. How to request a refund

Email [email protected] from the email address on the account, with your organization name, the date and amount of the charge, and a short description of the issue. We aim to respond within 5 business days.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the current version. Changes do not affect refund requests already submitted.

8. Contact

[email protected]
ZeroPaperHub, Kochi, Kerala, India.